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Managed Security & Monitoring

Security first

The operations desk itself. Logs and alerts from your network, cloud accounts, email and backups come to us, and a person reads them together.

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What it is

In plain English

Most small businesses have security tools that nobody is reading. We make sure someone does. Each part of your technology writes down what happens to it, and we bring those records to one place, filter the noise, and put the unusual items in front of a person.

How it works
1

Collect

Alerts and logs from your firewall, cloud accounts, email and backups flow to our desk.

2

Sort

Routine noise is filtered so the unusual stands out.

3

Review

A person reads what is left, with every source side by side.

4

Tell you

We act on what we can and explain the rest in plain English.

Door 1 · The front door

Your firewall

The firewall records what it allowed and what it blocked. We review that activity as part of looking after your network.

Door 2 · The mailbox

Cloud accounts & email

Security alerts and odd sign-ins are pulled from your cloud account. Email authentication reports show who is sending mail in your name, including forgers.

Door 3 · The vault

Your backups

Each backup reports whether it ran, and the storage behind it reports its own health. A missed or failing job gets noticed before you need the data.

Door 4 · The desks

Your computers

Each machine reports missing patches, offline status and warnings, so a failing or neglected computer shows up as a ticket instead of a surprise.

The Operations Desk

Everything lands in one place. Software sorts the noise, a person reads what is left, and we act on it.

1 · Collect

Logs and alerts from all four doors flow in automatically.

2 · Sort

Routine noise is filtered so the unusual stands out.

3 · A person reviews

Someone reads the unusual items together, not one tool at a time.

4 · You hear what matters

We fix what we can and tell you the rest in plain English.

Example scenario · illustration, not a real client

Why one desk beats four tools

  1. Cloud accountsAn unusual sign-in to the owner's account from a state the business has never worked in.
  2. EmailA forwarding rule was just added that sends a copy of every message to an outside address.
  3. FirewallYour office network shows nothing unusual, so the sign-in did not come from inside.

Each alone could be shrugged off. Side by side, a person sees a likely stolen password and acts the same day.

What we watch and handle

  • Odd sign-ins and risky changes in your cloud accounts
  • Mailbox forwarding rules that should not exist
  • Firewall activity that does not fit your normal pattern
  • Backup jobs that failed or went quiet
  • Email authentication reports showing who sends mail as you

What you hear from us

Reviewed by people during business hours. Anything that needs you is explained in plain English, with what we did and what we suggest.

What we need from you

  • Admin access to your cloud accounts so we can read their security alerts
  • A short list of who should be signing in and from where
  • A contact who will answer when we flag something
Common questions
Is this a robot or a person?

Software collects and sorts. A person reviews what the software flags and decides what matters.

Is it watched around the clock?

Our review happens during business hours. We will tell you plainly what that means for your setup.

Will I get buried in alerts?

No. You hear about things that need you. Everything else stays on our side.

Let us keep the lights on.

Tell us about your business and what you use. We will come back with a plan that fits. Deciphering all of your technology needs.

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